Terms & Conditions

Health And Safety Training Deliverable Across The UK

Terms & Conditions


All card details and personal information that has been given to WOW Training will be all confidential, covered under the Data Protection Act 2018. Customers records will only be shared with a third party, only with the consent of the participant themselves.

Your Contact Details

We will use the contact details and participant details you provide during the registration process to provide you with further details regarding this training course, only with your consent. We may also include you on our mailing list, which we use to contact you from time to time with information on our other activities and events.You can unsubscribe from the mailing list at any other time. We will never provide your details to a third party without your prior consent.

Warranty and Liability

The participant accepts that is is their responsibility to verify that the training course is suitable for the requirements of the participant attending and that the participant has the necessary level of competence to be able to achieve the objectives of the training courses.

WOW Training shall have no liability for any use of, or any inability to use, any material supplied or knowledge gained from participation in the training course.

WOW Training liability for loss and damage shall be limited to a claim for damages. The maximum aggregate liability will be the charges for the training course out of which the loss or damage has been arisen. WOW Training will not be liable for indirect, special or  consequential loss (including loss of anticipated profit or data) howsoever arising, even if it has been advised of such potential loss.

Terms & Conditions

These Terms & Conditions form part of the agreement between the client and ourselves. Your accessing of this website and/or undertaking of a booking or an agreement indicates your understanding, agreement to and acceptance of the full Terms and Conditions contained herein. Your statutory consumer rights are unaffected.

Cancellation Policy for Training Courses

Up to one month – Full refund or a place on next available course (If any room, otherwise participant will be carried onto next available course).

Two weeks before – 50% of payment back.

One week up to date – No refund shall be offered.

If a participant does cancel, they should notify WOW Training via email, over the telephone or in person.

Cancellation Policy for Room Bookings

Free cancellation up to 48 hours of booking.  Within the 48 hours the full room hire will be charged.

Notification Changes

If the trainer cancels the Training Course for any reason, 100% refund or a place on the next available course will be given.

The company has the right to change these conditions from time to time. If there are any changes, we will announce that either on our website or personally via email or telephone. Enough notice will be given to the participants.

Venue Change

If WOW Training changes the venue of the course, we will try and give as much advanced notice as possible. We will be liable for any other costs such as travel costs.

Course Fee

The course fee includes attendance of the training course and all course handouts.

The course fee does not include accommodation, meals, transport or any other expenses that may be incurred by participants. The course fee does not include any other facilities or equipment that is identified as being provided by participants.


The course fee is due for payment strictly prior to the Training Course start date.

Privacy Policy for Anglesey Retail Training Solutions Trading As WOW Training Limited

Wow Training is committed to protecting your privacy when you use our on-line, telephone or other services (“Services”). In this policy, we explain how and why we collect your information, what we do with it and what controls you have over our use of it.

From time to time, we add or change functions, features or products to our Website or add or change Services. This, and our commitment to protecting the privacy of your personal information, may result in periodic changes to this Privacy Policy. As a result, please remember to refer back to this Privacy Policy posted on https://www.wowtraining.co.uk regularly to review any amendments.

Your acceptance of these Privacy Statement terms
By using our website or our Services, you unconditionally agree to be bound by this Privacy Policy.

What data do we collect and how do we use it?
Wow Training collects and processes information about you in order to:
(i) process orders or applications submitted by you;
(ii) improve our Services and Website
(iii) for services that require a login, to identify you after login in order to provide the service;
(iv) carry out research on the demographics, interests and behaviour of all of our customers; and
(v) send you information we think you may find useful, including information about new Wow Training products and services.

For some services, you may be asked to register with us, or at other times, to provide information about yourself, such as your name, e-mail address, postal address and telephone number.

You are under no obligation to provide this information, but if you don’t then we may not be able to provide you with certain services or personalise your experience and tailor our Services for you.

Log files/IP addresses
When you visit our Website, we automatically log your IP address (the unique address which identifies your computer on the internet) which is automatically recognised by our web server. We use IP addresses to help us administer our Website and to collect broad demographic information for aggregate use. We do not link IP addresses to personally identifiable information.

Non-personal information
We may automatically collect non-personal information about you such as the type of internet browsers you use or the site from which you linked to our Website. You cannot be identified from this information and it is only used to assist us in providing an effective service on our Website. We may from time to time supply the owners or operators of third party sites from which it is possible to link to our Website with information relating to the number of users linking to our Website from their sites. You cannot be identified from this information.

Use of Cookies
Cookies are pieces of information that a Website transfers to your hard drive to store and sometimes track information about you. Most web browsers automatically accept cookies, but if you prefer, you can change your browser to prevent that.  However, you may not be able to take full advantage of a Website if you do so.  Cookies are specific to the server that created them and cannot be accessed by other servers, which means they cannot be used to track your movements around the web. Although they do identify a user’s computer, cookies do not personally identify customers or passwords. Credit card information is not stored in cookies.

We reserve the right to use cookies for the following reasons:
(i) To identify who you are and to access your account information;
(ii) To estimate our audience size and patterns;
(iii) To ensure that you are not asked to register twice;
(iv) To track preferences and to improve and update our Website; and
(v) To track the progress and number of entries in some of our promotions and events.


With whom is the information shared?
Wow Training will not share, sell or rent your personal information to third parties. However, we may disclose your personal information to third party suppliers who provide services on our behalf.

Wow Training may disclose aggregate statistics about our sales, our Website visitors and customers of our telephone services to describe our services to prospective partners, advertisers and other reputable third parties and for other lawful purposes, but these statistics will not include personally identifying information.

Wow Training may disclose personal information if required to do so by law or if it believes that such action is necessary to protect and defend the rights, property or personal safety of company name and its Websites, visitors to the Websites and customers of our Services.

Our Website may contain links to the sites of third parties. When you visit these sites, we suggest that you read their privacy policies. Wow Training is not responsible for the privacy policies or the content of such sites.

We will only sell or rent your personal information to a third party either as part of a sale of the assets of a Wow Training company or having ensured that steps have been taken to ensure that your privacy rights continue to be protected.


Information about products and services

It is very important to us that we provide you with the highest level of service. To help us do this, from time to time Wow Training may send you details of our services which we think may be of interest to you. If at any time you do not wish to receive these details, please e-mail info@wowtraining.co.uk


Wow Training places an immense importance on the security of all information associated with our customers. We have security measures in place to attempt to protect against the loss, misuse and alteration of customer data under our control. For example, our security and privacy policies are periodically reviewed and enhanced as necessary and only authorised personnel have access to user information. While we cannot ensure or guarantee that loss, misuse or alteration of data will not occur, we use our best efforts to prevent this.

GDPR Amendment 2018

In accordance with the Data Protection Act (GDPR Update 2018), the following describes what we store, how it is stored and how it is used.

What is stored?

As a training provider, we are required to keep records of candidates who have attended a course for up to 5 years. This information can include a name, address, national insurance / passport number, telephone number, and email address. These are initially used to book learners on to courses and apply for certification once required.






Please e-mail any questions, concerns or comments you have about our Privacy Policy to info@wowtraining.co.uk or write to us at:

Wow Training, 15A London Road Holyhead Anglesey North Wales LL652NE


Anyone who would like to use/advertise the website or link must ask permission of WOW Training first.

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